LUGN recognises that the privacy of your personal information is essential. We are committed to ensuring that the information we collect, use, hold, and disclose is kept minimal, secure, accurate, and, wherever possible, under your control. By using our website, you agree and consent to LUGN’s collection, use, and storage of your personal information as outlined in this policy. This policy should be read in conjunction with our Terms & Conditions.
WHAT IS PERSONAL INFORMATION?
Personal information refers to data or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not. This Privacy Policy is designed to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
TYPES OF PERSONAL INFORMATION WE COLLECT
LUGN collects and holds personal information to provide and improve our products and services. This may include, but is not limited to:
- Name
- Postal address
- Email address
- Contact number
- Gender
- Date of birth
- Clothing size
- Shopping preferences
- Device information
If you provide us with another person’s personal information (e.g. when purchasing a gift), you confirm that you have their consent to do so and that we may use their information under this policy.
HOW WE COLLECT YOUR INFORMATION
We collect personal information directly from you through our website, over email, by phone, or in-store. This includes:
- Registering an account
- Placing an order
- Subscribing to our newsletter
- Contacting us for support
We may also collect certain information automatically when you use our site or mobile application, including your IP address, browser type, device identifiers, and cookies, to improve your experience.
STORAGE OF PERSONAL INFORMATION
Information collected digitally is securely stored in our systems. Paper-based data, when collected, is entered into our systems and then securely destroyed.
USE OF PERSONAL INFORMATION
We may use your personal information to:
- Process your orders and respond to enquiries
- Handle returns and exchanges.
- Provide customer support
- Send order confirmations and invoices.
- Notify you about promotions, events, or updates.
- Send marketing communications (only if you opt in)
- Keep you informed about cart reminders or product updates
- Perform internal research, planning, and product development
If you wish to opt out of marketing communications, you may do so at any time by contacting us or using the unsubscribe link in our emails.
DISCLOSURE OF PERSONAL INFORMATION
We do not sell or trade your personal information. Your data may be shared with trusted third-party service providers such as:
- Shipping partners
- Website and data analytics providers
- Email and marketing platforms
- POS and payment system providers
LUGN is not likely to disclose your information overseas, except where required by law or where disclosure aligns with the Australian Privacy Principles.
Please note: No system is 100% secure. While we take reasonable steps to protect your data, any information you provide is at your own risk.
ACCURACY & ACCESS TO PERSONAL INFORMATION
We take reasonable steps to ensure your personal information is accurate and up to date. You can request access to or correction of your personal information at any time by contacting us at the details below.
We will aim to respond to your request within 30 days.
SECURITY
LUGN is committed to protecting your personal data from misuse, interference, loss, unauthorised access, or disclosure. We use secure servers and technologies to safeguard your information.
If we retain your data for analytics or research, it will be anonymised and kept in a non-identifiable form. When your data is no longer needed, we will take reasonable steps to destroy or de-identify it securely, unless required by law to retain it.
YOUR PRIVACY RIGHTS
If you have concerns about how your personal information is being handled, you can contact us directly using the details below. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au or by calling 1300 363 992.
CHANGES TO THIS POLICY
LUGN reserves the right to update or amend this Privacy Policy at any time. Updates will be posted on our website. While we may attempt to notify you via email, we encourage you to check this page periodically for changes.
This Privacy Policy was last updated in July 2025.
CONTACT US
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:
Privacy Officer – LUGN
Email: info@lugn.com